Returning Defective Devices

In some cases your troubled unit will have to be returned to us. Discretionary loaner or replacement devices may be sent to you while your equipment undergoes strenuous testing and repair. Sky-Skan does not currently charge the customer a rental fee for non-warranty dealer equipment loans, but we do charge shipping to and from Sky-Skan.

Reporting the Return

When a return is necessary, a Return Authorization Number (RA#) must be obtained in order to return the defective device to Sky-Skan for repair. Failure to follow these procedures may delay the prompt return of your product.

You may fill out the following form in its entirety or contact your Sky-Skan Support Representative to obtain an RA#. Be as clear and specific as possible when detailing the problem with the device. Items will not be accepted for return without a Sky-Skan issued RA# posted clearly on the shipment.

Sky-Skan support representative
Customer name (required)
E-mail address (required)
Phone #
Fax #
Mailing address
Mailing address (cont).
City
State/Province/Prefecture
Country
Zip/Postal code
Product returned
Product serial #
Under Warranty (Y or N)
 Yes No
Planned ship date (mo/day/yr)
Symptom or problem (required)

The info you provide will be sent to us as an e-mail message to support@skyskan.com.

Shipping the Return

When shipping the device to Sky-Skan, please note the RA number on the packing list or on the address label. Sky-Skan will endeavor to return your product as quickly as possible. The repair department may call you for additional information if they cannot duplicate the problems that you encountered. Shipping costs for equipment under a valid warrenty from Sky-Skan, Inc. are covered by Sky-Skan.

Third Party Dealer Equipment

Third party dealer equipment is a bit more unique. Sky-Skan does not repair most dealer equipment on-site, and it is usually returned to the manufacturer or authorized repair center for service. This equipment may take more time to process. Third party equipment that has been sent out for servicing will be submitted to stringent testing procedures before being returned to you.